Terms & Conditions

Please Read These Terms And Conditions Carefully Before Using This Site

What’s in these terms?

These terms tell you the rules for using our website app.tiqi.co.uk (our site) and purchasing services through our site.

Who we are and how to contact us

App.tiqi.co.uk is a site operated by TIQI Limited ( We ). We are registered in England and Wales under company number 12644071.

We are a limited company.

To contact us, please email info@tiqi.co.uk.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy

• Our Acceptable Use Policy, which sets out the permiYed uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

• Our Cookie Policy, which sets out information about the cookies on our site.

The basis on which goods and/or services are provided through this site

We provide a web-based platform through which third party contractors may supply domestic construction services to customers ( Transaction ). The work undertaken by the contractors though our site is rated by their customers that engage them through our site. Such ratings are used to determine whether full payment is made in respect of the works undertaken and whether or not the charges for any of the work fall to be determined by our binding dispute resolution procedure.

All customer ratings are taken by us at face value and we do not have the ability to independently verify them. Accordingly, we do not warrant either the accuracy of the ratings or the quality of the goods and/or services that are provided to a customer by a contractor engaged through our site.

The goods and/or services sold through our site are provided directly to customers by the contractors in question so we cannot and do not make any warranties about quality, fitness for purpose or otherwise. We are not a party to that contract.

Other than the resolution of the amount payable by a customer to a contractor through our dispute resolution procedure, any legal claim relating to goods and/or services provided by a contractor to a customer through our site must be brought directly against the contractor who supplied them. We cannot be held responsible for such claims and customers release us from any claims or other liability relating to goods and/or services provided by contractors through our site. Such release includes, without limitation, defective goods and/or services, misrepresentations by contractors and or any loss or damage caused to customers, including but not limited to consequential losses such as loss of profits.

We are neither the buyer nor the seller of the goods and/or services sold through our site. Accordingly, the contract formed between a customer and contractor is solely between those parties as the buyer and the seller. We are not a party to that contract nor do we, other than as stated in these terms, assume any responsibility arising out of or in connection with it, nor are we the agent or representative of either party.

How to initiate a Transaction

To initiate a Transaction, a customer must log into their TIQI Account, or, if the customer does not have a TIQI Account, register a TIQI Account. Once the customer has logged into their TIQI Account and confirmed the details of the Transaction (including its value, details of the Works to be undertaken by the contractor and also details of the contractor), a unique alphanumeric code will be generated that the customer can then send to the contractor so that they can join the Transaction. In order to join a Transaction, the contractor shall be required to log into their TIQI Account or, if the customer does not have a TIQI Account, register a TIQI Account.

Once all the details have been confirmed as correct, the relevant funds (the price of the Works being provided by the contractor ( Price ) will be debited from the customer’s payment method on file and transferred to the TIQI Connect pla[orm balance, including the TIQI fee, identifiable by the Transaction ID. Once the customer has authorised the Payment Transaction, it cannot revoke that consent and the Price will not be released (refunded or paid out) until the Transaction has been completed (see below). The window for completion of the Works by the contractor [will][can] never exceed the 90 days limit which Stripe enforces.

Please note that the first payout for every new Stripe account is typically paid out 7 days ader the first successful payment is received.

Our total fee ( Fee ) for facilitating the Transaction via our site is 3.8% of the value of the Transaction, 1.9% of which is payable by each party. For example:

If the Price of the Transaction is £1000, the total Price payable by the customer will be £1019 and, on completion of the Works, the contractor will be paid £981. We will retain the total sum of £38 in respect of the Fee.

Works rating

The works (including all goods supplied) (“ Works ”) undertaken by the contractors that customers engage through our site is rated by customers, following completion of the Works, according to the following criteria:

• Workmanship

• Tidiness

• Reliability

• Value for money

You can review the full assessment criteria matrix app.tiqi.co.uk/tcs.

As stated above, we cannot give any guarantee or warranty as to the accuracy of the ratings of the contractors engaged through our site.

Payment for goods and/or services

If a customer engages a contractor through our site to undertake Works, as a condition of engaging the contractor and before the contractor commences the Works, the customer will be required to make payment in full ( Payment ) in respect of the quoted price ( Price ) for the Works.

The process is started by the contractor logging into their TIQI Account on our site. They will then send the customer a quote which, if accepted by the customer, will trigger a request for payment of the Price by the customer.

Pending the completion of the Works the Payment will be held by Stripe. The contractor shall notify us and the customer of the date on which the Works are completed ( CompleMon Date ).

Once the customer is notified by the contractor that the Works are completed, the customer will be required to assess the Works using our assessment criteria matrix ( Customer Assessment ). The Customer Assessment must be completed and submiYed to us via this site within 5 calendar days of notification of Completion. If the customer fails to submit the Customer Assessment via this site within 5 calendar days of the Completion Date, the customer shall be deemed to have assessed the Works at 80% or higher and the full Price shall be released to the contractor by Stripe.

Provided the customer’s assessment of the Works is equal to or exceeds 80%, the full Price will be released to the contractor by Stripe. However, should the Works be assessed by the customer at less than 80%, an equivalent percentage of the Price will be released to the contractor by Stripe. By way of example, if the Customer Assessment results in an overall 60% satisfaction rating, 60% of the Price shall be released to the contractor, and the remaining 40% shall be in dispute. The dispute in relation to the balance of the Price ( Disputed Sum ) will then be referred to our dispute resolution procedure, the terms of which are as follows:

1. 1. The customer and the contractor (ParMes ) shall use their reasonable endeavours to resolve the Dispute within 7 calendar days of the date of the Customer Assessment.
   2. If the Parties are unable to resolve the Dispute pursuant to clause 1 above, it will be automatically referred ( Referral ) to us for determination ( DeterminaMon ).
   3. We will, within a period of 3 calendar days from the Referral of the Dispute to us, email each of the Parties and ask them to provide us with the following by email:

a. their written submissions in relation to the Dispute (not exceeding 500 words);

b. not more than 10 photographs of the Works (if relevant); and

c. any documentation or other evidence on which they wish to rely in relation to our Determination of the Dispute.

1. 1. The Parties’ written submissions and supporting documentation and evidence must be provided to us by email within 7 calendar days of our request pursuant to clause 3 above. We shall be entitled to disregard any written submissions, documentation or evidence not provided to us by that deadline.
   2. We shall issue the Determination to the Parties, in writing, within 7 calendar days of the deadline specified in clause 4 above. Our Determination will confirm either:

a. that we agree with the Customer’s Assessment; or

b. our own reasonable assessment of the Works based on the evidence provided by the Parties, in which respect we shall not be bound by the provisions of the assessment criteria matrix.

1. Our Determination shall, in the absence of fraud or manifest error, be final and binding on the Parties and we shall have sole discretion in relation to the Determination and therefore the amount (if any) of the balance of the Price that we consider should be released to the contractor or returned to the customer, in respect of which we shall not be bound by the provisions of the assessment criteria matrix.

By using this site customers and contractors agree to abide by the terms of our dispute resolution procedure, including the outcome of the referral to our dispute resolution procedure, which shall be final and binding on the parties in respect of the balance of the Price payable to the contractor.

Any Determination made by us shall solely determine whether we agree with the Customer’s Assessment based on the evidence submiYed to us, strictly for the purpose of releasing the balance of the Price to the contractor or the customer (as the case may be), whether in whole or part. In no circumstances we will visit the customer’s premises or inspect the Works, and any Determination made by us shall in no way constitute a warranty or guarantee of the quality, workmanship or any other aspect of the Works.

However, the outcome of referral to our dispute resolution procedure shall not affect any liability of the contractor to the customer in respect of the Works, whether in contract, tort or otherwise.

Contractor insurance

Customers are strongly advised to check that contractors have appropriate public liability and other insurance in place in respect of the Works before engaging them to undertake the Works. We give no warranties in relation to the insurance position of any contractors that have been engaged through this site.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our users’ needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge. However, the services provided by the contractors listed on our site are not.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@tiqi.co.uk.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the aYention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

How to complain about content uploaded by other users

If you wish to complain about content uploaded by other users, please contact us on using the details shown above.

Our responsibility for loss or damage suffered by you

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Please note that the contractors who provide goods and/or services through our site are not our employees, agents or subcontractors.

• Different limitations and exclusions of liability may apply to liability arising as a result of the supply of any products to you by contractors.

• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal informaton

We will only use your personal information as set out in our Privacy Policy.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

We do not store terrorist content.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us the following rights to use that content a worldwide, non-exclusive,royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service to expire when the user deletes the content from the site.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and pla[orm to access our site. You should use your own virus protection sodware.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not aYempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact us using the details above.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject maYer and their formation, are governed by English and Welsh law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject maYer and their formation (and any non- contractual disputes or claims) are governed by English and Welsh law. We both agree to the exclusive jurisdiction of the courts of England and Wales.